work smarter with easy video for customer support

Improve customer support and develop more efficient workflows by creating video for help centers, macros, in response to tickets, and more.

Start creating free

millions of teachers & students use Screencastify to create amazing videos

500

videos created

users

195

countries

create GIFs and videos for help center articles in seconds

Screencastify is the easiest, fastest way to create how-to videos and GIFs that keep on giving. Make engaging content for help center articles, FAQs, and anywhere else you need to explain step-by-step processes to customers. Video for customer support:

Create more help center articles and documentation, faster

Quickly deliver answers to common customer questions

Deflect more cases and reduce your team’s caseload

easily create personalized videos for customers

Screencastify is the perfect screen recorder for creating personalized how-to videos to share with customers. Quickly respond to tricky tickets with tailored solutions and watch your customer satisfaction climb. Support with a personal touch:

Share videos that eliminate long back-and-forths and save your team time

Humanize your support team’s communications and build better relationships

Improve response and resolve times with quick video explanations

quickly capture bugs and share with engineering

Screencastify makes it easy to record issues and share them with your product or engineering team. It’s the easiest and fastest way for them to analyze, diagnose, troubleshoot, and provide technical support. Use video for IT support:

Get issues resolved faster by delivering quick context with video

Use Submit to request video from customers to see what they’re seeing

Share customer videos directly with your teammates in tech

record process, workflows for internal knowledge bases

Creating screen recording video is one of the simplest ways to quickly scale both customer-facing and internal documentation, answer frequent internal questions, and reduce your team’s workload. A better way to explain process:

Create effective walkthrough videos to visualize any process

Build better internal documentation and save your team from repeat questions

Quickly edit videos to improve organizational efficiency

Save time, improve customer experiences

Screencastify is the simplest screen recording tool for customer support teams to create video for customers and internal use.

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frequently asked questions

How many videos can I create?

You can store up to 10 videos with Screencastify Record. We also have flexible plans for those who need more storage.

How can our customers create videos?

Anyone can install and create video with Screencastify free. You can also request a video from your customer without needing them to install Screencastify by using our Submit tool.

How do I create a GIF of my video to share?

Learn more about creating GIFs from your Screencastify videos in this blog post!